shipping | returns

 

COVID - 19 UPDATE 

Our online store is open but deliveries may be slower than usual until government restrictions in Ireland are lifted.

If you have any questions please email info@vivienwalsh.com and we will get back to you very quickly.

Thank you for your support and patience during these unprecedented times.

 

SHIPPING 

All of the items on our website are in stock in our Dublin studio.

Orders will be dispatched within 1 - 2 business days.

We ship Monday - Friday excluding Bank and Public holidays.

All items will be sent by courier and will require a signature on delivery.

Please bear this in mind when giving a delivery address. 

If you require expedited shipping please contact us at info@vivienwalsh.com

Overseas deliveries may be subject to import duties and/or taxes, which you will be responsible for.

 

SHIPPING RATES

 

  • Republic of Ireland     Free for all orders
  • Northern Ireland        €5   |  Free for orders over €65
  • United Kingdom        €5   |  Free for orders over €65
  • Europe                        €15 |  Free for orders over €75
  • Rest of World             €15 |  Free for orders over €100

 

 

RETURNS

You may return any unsuitable item within 30 days of receipt.

If any item you have ordered is unsuitable you must notify us within 48 hours of receipt by email at info@vivienwalsh.com and obtain a Returns Authorisation Number.

Please include your original receipt and write the Returns Authorisation Number on the receipt.

Any items that do not have this authorisation number will not be accepted.

We will be happy to exchange or refund returned items provided the items are returned in new and unused condition, in the original packaging and with all labels intact within 30 days of receiving you Returns Authorisation Number.

For hygiene reasons pierced earrings and hair accessories may not be exchanged or returned.
This policy does not affect your statutory rights.

Except in the case of faulty items you will be responsible for the cost of returning the goods to us.

It is advisable to send items by registered mail and keep your proof of posting as we cannot be responsible for goods lost or damaged in transit.

 

If you have any further questions you may contact us here.

 

Our address:

41 Killiney Towers, Killiney, Co.Dublin, Ireland, A96 N2D3